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National Research Ethics Service
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Health Research Authority
National Patient Safety Agency - National Research Ethics Service - facilitating and promoting ethical research
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Providing feedback

You are invited to give your views on the service you received when making an application for ethical review.
We would be grateful if you would consider completing this feedback form and/or offering any comments about the service you have received. We value your views which will be used to inform the operational system and improve our service. Only complete parts of the form you wish to and do not feel you must answer all questions.

Please note the scores you give will be collated and published in a confidential form (i.e. not identifying you or REC involved) on the NRES website and will be presented by country not by individual REC.

Any comments you give will also be included in a management report (the RECs and your name will not be included in the report) that is reviewed by the NRES Management Group and some comments may later be individually followed up by operational managers with the REC involved where it is felt a discussion will improve our service in the future, your name will not be given.  If you do not wish your comments to be followed up in this way please tick the box by the comments box.

If you wish to make a complaint about the service you have received you should raise it either directly with the REC or contact the Deputy Head of Operations (sheila.oliver@nres.nhs.uk).

Please note this form is intended to obtain your views when seeking ethical approval only and you should not include any experiences gained when seeking R&D or management approval for your research.

Thank you for providing feeding back – outcome from previous feedback received

The User Satisfaction Report for the period October 2010 to March 2011 was reviewed by the Head and Deputy Head of Operations and the following action was undertaken:
  • The positive comments received about 7 RECs and 1 Proportionate Review Sub-Committee were sent to the Coordinators and Chairs of those committees for information.
  • 11 negative comments were related to the individual RECs for further investigation and review so that action could be taken, where appropriate and also to determine whether there was any link to complaints.
  • 4 negative comments were noted where action had already been undertaken to address the issue.
  •  4 negative comments relating to the London LAS system were noted and included as part of an on-going action plan.
  • Negative comments about 2 RECs which are now closed were noted.




Further Assistance

Should you require help in completing the feedback form, or find the telephone a more helpful medium to feedback your views, please contact the Head of Quality Assurance or the Quality Assurance Auditor.

Ethical Review User Feedback Form

Please rate your experience or state not applicable as appropriate and use the comment box at the end for any additional information you wish to add.

In all cases, 5= Excellent . . . 1= Poor

Application process
Rate your experience when:
Accessing, completing and using IRAS.
Using the advice supporting the application process including question specific advice.
Using allocation systems when submitting your application.
Gaining answers to questions you wished to ask before submitting your application.
The REC Meeting
Did you attend the REC meeting?
Please rate the venue where the meeting was held, including where you were asked to wait.
If you have a disability and requested any practical arrangements to be made to help you attend the meeting, the quality of these arrangements.
The way the committee approached and treated you.
The ease of understanding the issues raised by the committee at the meeting.
The ease of understanding what you were required to do to address the issues and why.
The opportunity to gain clarification and ask questions at the meeting.
Communication with the REC
Please rate:
The ease of understanding the issues raised in the letter from the REC.
The ease of understanding what you had to do to address the issues.
The ease of gaining clarification and answers to questions you were unsure about arising from the letter.
If you have made an amendment, post approval, to your study, the service you have received from the REC when seeking approval.
If your application was rejected:
The ease of understanding what you needed to do to take forward your application and what options were open to you.
The ease of taking this process forward.
General
Please rate your experience of:
Using the NRES website to find information.
Using the NRES query line to seek advice.
If you would like to give us any more information or make any comments:
Please tick here if you DO NOT wish the Operational Team to follow up your comments with the REC concerned.
Thank you very much for taking the time to complete this feedback form.